Shipping policy

SHIPPING POLICY

Thank you for shopping at MAXITA (www.maxitaofficial.com).
Please read the following Shipping Policy carefully before placing an order. This policy outlines how your order will be processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 5–7 business days, excluding weekends and public holidays.

Please note that processing times may be extended during high-volume periods, promotional events, or for pre-order items. If there is a significant delay in shipping your order, we will notify you via email at hello@maxitaofficial.com.

2. Shipping Rates & Delivery Estimates

We cooperate with multiple international logistics partners, including DHL, UPS, FedEx, EMS, 4PX, Yanwen, and other reliable carriers.
The system will automatically select the most suitable shipping method based on your destination and order details.

Shipping costs are calculated and displayed at checkout before payment.

1) Standard Shipping

  • Estimated Delivery Time: 7–20 business days

  • Tracking: Available

  • Coverage: Most countries and regions worldwide

2) Express Shipping

  • Estimated Delivery Time: 5–10 business days

  • Tracking: Fully trackable

  • Carriers: DHL / FedEx / UPS

  • Cost: Calculated automatically at checkout based on destination

Please note: Delivery times are estimates and may vary due to customs inspections, weather conditions, holidays, or other unforeseen circumstances beyond our control.

3. Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s).
Tracking information will usually become active within 24–48 hours after shipment.

4. Customs, Duties, and Taxes

MAXITA is not responsible for any customs duties, taxes, import fees, or tariffs imposed by your local government.

All such charges incurred during or after shipping are the sole responsibility of the customer. Customs policies vary by country, and we recommend contacting your local customs office for further information.

5. Damages or Lost Packages

MAXITA is not responsible for damage or loss caused by the shipping carrier after the order has been dispatched.

If your order arrives damaged, please:

We will assist you in working with the carrier to help resolve the issue when possible.

6. International Shipping Policy

We ship to most countries worldwide.

If your destination is not available at checkout, please contact our support team at hello@maxitaofficial.com, and we will do our best to assist you.

International delivery times may vary depending on customs clearance procedures in the destination country.

7. Incorrect or Incomplete Address Policy

Please ensure that all shipping information provided at checkout is accurate and complete.

MAXITA is not responsible for orders that are delayed, returned, or undeliverable due to incorrect or incomplete address details. Any additional shipping costs required to re-ship the order will be the responsibility of the customer.

CONTACT US

If you have any questions regarding our Shipping Policy, please contact us:

Website: www.maxitaofficial.com
Email: hello@maxitaofficial.com